The Information Technology Infrastructure Library or ITIL is the most recognized method of information technology service management in the world. ITIL was developed in the 1980s by the Central Computer and Telecommunications Agency of the United Kingdom in an effort to standardize information technology management practices between public, private and government agencies. Utilizing a best practice approach allows ITIL to evolve to meet the constantly changing needs of its users. All exams for ITIL are given by certified examination institutes. These examination institutes are accredited by the APMG, a multinational management accreditation body. The following organizations are currently certified: Information Systems Examination Board, Cert-IT, CSME, DANSK IT, DF Certifiering AB, EXIN, Loyalist Certification Services, PEOPLECERT Group and TÜV SÜD Akademie.
The first level in ITIL certification is Foundation. The ITIL Foundation is separated into the areas of Service Support and Service Delivery. Each of these is further divided into six processes. Service Support consists of Service Desk, Incident Management, Problem Management, Configuration Management, Change Management and Release Management. Service Delivery is composed of Service Level Management, Availability Management, Capacity Management, Financial Management, IT Service Continuity Management and Security Management. Passing the ITIL Foundation qualification exam ensures that you possess an understanding of relevant terminology and information technology processes and is worth 1 1/2 credits. Accreditation in Foundation is a pre-requisite for more advanced levels of certification.
Intermediate qualification is the next step available in ITIL certification. This stage is divided into Lifecycle modules and Capability modules. Candidates are free to choose either path. Continual Service Improvement, Service Design, Service Operation, Service Strategy and Service Transition comprise the Lifecycle Modules. Each of the Lifecycle modules are worth three credits. Operational Support and Analysis, Planning, Protection and Optimization, Release, Control and Validation and Service Offerings and Agreements make up the Capability modules. The Capability modules are worth four credits each. Both of these modules are completed with the Managing across the Lifecycle module. The Managing Across the Lifestyle module is worth five credits. Obtaining Intermediate ITIL certification allows you to pursue qualification as a ITIL Expert and, finally, as a ITIL Master.
ITIL Expert certification demonstrates a superior knowledge of ITIL. Before attempting the ITIL Expert exam, you must pass the Foundation exam, amass a total of 22 credits in ITIL Intermediate or lower qualifications, possess a working knowledge of the ITIL Service Lifecycle, and take the Managing Across the Lifecycle module. Achieving Expert certification and five years of work in information technology management or related fields opens the door to Master ITIL qualification.
The numerous online training courses for ITIL gives anyone the opportunity to pursue certification. Further your education at your own pace or in your own home, whenever you are free and without the transportation costs that attending a physical learning institute entail. Certification in ITIL provides a definite competitive advantage in today’s uncertain job market. ITIL training distinguishes you from other job applicants and makes your resume stand out. Certification also opens the door to opportunities for advancement that were previously unavailable.