Spanish Speakers

Job title: Spanish Speakers

Company: IBEX Global

Job description: Job Overview:

Responsible for acting as a liaison between our Spanish customer(s) and the respective client. Ensure compliance of process and policies.

Key Responsibilities:

  • Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.
  • Collaborate and build relationships with agents to strengthen service competitiveness
  • Communicate timely back to agents, track and resolve any issues regarding the service
  • Contribute to customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance

Job Specification:

  • O Levels/Matric or above
  • Excellent command over English, with good American or Neutral accent
  • Good Spanish Language skill
  • Proficiency with MS Office particularly MS Excel
  • Flexibility & Adaptability
  • Customer-centric attitude
  • Emotional Intelligence and Critical Thinking
  • Self-motivated, assertive and responsive

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opening in different departments
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop

02 Number of Vacancies

09 Working Hours

Karachi Location

Morning Job Shift

ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan

Phone +92.111.874.874

Expected salary:

Location: Karachi, Sindh

Job date: Mon, 16 Nov 2020 02:20:25 GMT

Apply for the job now!