Information technology advisors have a challenging job when it comes to avoiding the many problems and pitfalls that can occur in the IT sector. So what are their biggest challenges and what can they do to overcome them?
Keeping the client happy
Information technology advisors are the same as most other businesses when it comes to the philosophy that a happy client is one of the keys to success. Keeping the client happy may come in a number of different forms and it is important to prioritize their happiness over most other aspects of the role.
The old saying that ‘the customer is always right’ is not necessarily always the case, as there will be times where they will request something that is simply not feasible. In these situations it is important to communicate openly and honestly, and to advise at the earliest possible opportunity any problems that may occur, or have already arisen.
Managing clients’ expectations is crucial to ensuring that when difficult situations develop, they are aware and somewhat prepared. Reacting to these bumps in the road and the ability to develop solutions to counter them can be one of the trickiest parts of the job and is something that will develop with experience and understanding of the role.
One of the most common problems that information technology advisors are likely to face is the battle against time. Even with some of the top project management skills, it is difficult to foresee exactly what sort of issues will arise that could disrupt the completion timeline.
Often the issues that come up are outside of the information technology advisors’ control, and although they are not responsible for the hitch, they will still be required to problem solve the issue, while making an effort to remain on schedule to complete the project.
One tip for managing a project time frame is to be extremely careful when setting final dates of the various phases of the project. When deciding on these dates, a great deal of experience and expertise in project management is required, along with open and clear communication with the client. Completing a project on time will not only be better for your budget, but will ensure a good reputation.
Understand costs and budget
Information technology advisors not only need to design a working and efficient system, but there also needs to be a proficient understanding of costs and working within a budget. Budgets, like time frames, are extremely easy to exceed if the right project management skills are not applied, so care and diligence is required before providing any quotes.
Lastly and occasionally overlooked by information technology advisors, is ensuring that all work is documented clearly and concisely. While this may seem tedious at the time, well documented work will make understanding the system far easier in the future, while also being a useful tool for providing justification for decisions, if any is ever required.